Unlocking
Are your phones unlocked?
It depends on the listing; phones are carrier locked unless specifically stated.
Can you unlock upon request?
No, we lack the capabilities at this time.
How can I unlock my phone?
This is highly dependent on cellular bands and company policy. Most service providers will consider existing customers who meet their requirements , while some extend coverage to any device compatible with their networks. There are also independent unlocking services that are reliant on models and compatibility. We recommend against most unlocking companies, as the majority of these impose excessive fees or are completely fraudulent. Please conduct thorough research before paying for unlocking services.
Activation
Why don't you check the ESN / IMEI / activation status?
We review the activation status exclusively through online databases, because service providers reserve the right to refuse free services (such as unlocking and checking ESNs) to dealers.
How can I determine if a phone is reported lost or stolen?
You may call the carrier directly, review the carrier's online databases if available, or a third-party website. Popular resources include Swappa, CheckESNFree, and IMEI.info.
What should I do if the item is damaged, not as described, or there is difficulty activating my device?
Please contact us immediately, providing photos and relevant details so that we may assist you.
What is the difference between GSM and CDMA unlocked phones?
GSM unlocked phones generally require compatible SIM cards to switch between networks. Major GSM networks include AT&T, T-Mobile, Straight Talk, Net 10, MetroPCS. CDMA unlocked phones, also known as unbranded CDMA, generally require physically flashing to switch between networks, as carrier information is stored on the phone. Major CDMA networks include with Sprint, Verizon, Cricket, US Cellular, Virgin Mobile, and any CDMA network.
Can a GSM network be used on a CDMA network?
No matter what you do to unlock a GSM/CDMA phone, they will ONLY work on a network with the same technology. So if you unlock a GSM phone, it will work on other GSM networks, but it will never work on a CDMA network (since there is no SIM card to put in the phone) and vice versa.
Troubleshooting
What are some basic troubleshooting procedures if the device does not power on initially?
1. Connect the device to a computer if the phone has not begun charging with the wall adapter within 15 minutes.
2. Allow the battery to charge for up to three hours before usage.
3. Test the USB Wall adapter with other phones.
4. In the unfortunate event that these steps are unsuccessful, we are here for support.
How should I proceed if the device cannot access data, MMS, and WAP services?
It may be necessary to configure APN settings to enable Data, MMS, and WAP services. More information is available at: http://www.unlockit.co.nz/mobilesettings/
How can an iPhone's data settings be configured if the APN menu is not visible?
APN Changer Instructions
1. To change APN settings on Apple devices (like iPhone or iPad), open the following site on your Safari Browser: m.APNchanger.org (requires Wi-Fi connection):
2. Click “Automatically”
3. Select preferred carrier from the drop-down menu
4. Click on “Install Profile” and install it on your device
Detailed Instructions are available at http://www.keepgo.com/blogs/articles/28335171-how-to-change-network-carrier-apn-settings
On other smartphones, modems and MiFi devices you have to change the APN settings manually. World wide mobile phone carrier phone settings are available at http://wiki.apnchanger.org/Main_Page
Shipping
How are items packaged?
Orders are securely packaged in bubble wrap, plain mailers, or packaging provided by the United States Postal Service.
Will packaging or labels reveal contents?
The packaging of domestic orders do not contain any text or references to the product unless requested. International orders feature a vague category description, but not actual product for the purpose of customs.
What should I do if my item has not arrived or if tracking stops updating within a reasonable amount of time?
Delivery should not exceed one to two weeks domestically, and one to two months internationally. We shall issue a full refund, exchange, or replacement if the shipping service cannot determine the location after this period.
Returns
What is your return policy?
Products in the original condition may be returned or exchanged within 30 days of delivery. ‘Original’ is defined as products that have not been subjected to misuse, damaged, or modified. Contact us beforehand, include a note briefly describing the reason for return with your buyer ID, mail to the provided address, and a refund of the purchase price plus original shipping will be credited within one to three days of arrival. Returns will not be processed beyond thirty days of delivery. Do not return products without consulting with us beforehand; these parcels will be declared as abandoned or an invalid address, in which, original shipping will not be reimbursed, and a 15% restocking fee will be imposed. The buyer is always responsible for return shipping: we will not reimburse, partial refund, or pay for the cost of return shipping in any instance. Products must be received with all original accessories to be eligible for a full refund. If a returned item is damaged or missing components, we will refund the difference based on the value of the item received or the cost of repairs. The quoted values are not negotiable.
When does the return and warranty policy begin?
After the product's delivery at the customer's address of record.